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A door in Veni is a controllable entry point: a main lobby, garage gate, side entrance, or amenity room. A door is connected to Veni through a relay, an...

4 min read Getting startedAdding your first building

A building holds the doors, units, residents, staff and activity for one property. Veni often sets up your first buildings with you; this article covers...

3 min read Front deskRunning the front desk: shifts, visitors, and key handoffs

Veni Front Desk is the app on the front desk tablet of a building in front desk mode. Visitors, calls, packages and resident messages that come through...

12 min read Getting startedGetting started with Veni

Veni runs the doors, front desk, guest passes, packages and maintenance for the buildings you manage. This guide takes a Management Admin from a new acc...

4 min read Guest passesIssuing a guest pass and how QR redemption works

A guest pass lets a visitor in without a Veni account. Most passes belong to a resident and their unit. How the visitor gets in depends on the building:...

6 min read ResidentsAdding residents: one at a time or in bulk

You can add residents one at a time or import a whole building at once. A resident is on your roster as soon as you add them, before they ever install t...

3 min read Getting startedInviting your team: staff, supers, and front desk

The People & Access page is the one place to invite and manage every person in your organization: portal staff, building supers, the front desk roster a...

7 min read PackagesLogging and notifying residents about packages

The Package Room tab gives building management a building-wide view of every package waiting for pickup: aging, carrier, location, and exceptions. Packa...

8 min read Getting startedReading your dashboard and Daily Briefing

The Dashboard is the first page you see when you sign in to the management portal. It greets you, shows your setup checklist while you have one, and pul...

3 min read Getting startedOrganizations, portfolios, and switching buildings

Veni is organized around organizations. An organization holds a set of buildings, the people who manage them, and one billing relationship. If you manag...

2 min read BuildingsIntercom mode vs front desk mode

Every building in Veni runs in one of two modes. The mode decides how visitors get in and which tools appear for that building. You can see each buildin...

3 min read ResidentsTracking resident app adoption

Getting residents onto the Veni app is what lets calls, guest passes and package notifications reach them. The building Overview shows how adoption is g...

2 min read BuildingsAdding and managing secondary doors

Most buildings have more than one way in. Alongside the staffed lobby, Veni lets front desk buildings add secondary doors (a delivery entrance, a loadin...

2 min read BuildingsPosting building announcements to residents

Announcements let you post a message to every resident on Veni in a building at once: a water shutoff, a package-room closure, a holiday reminder. Resid...

2 min read BuildingsPrinting QR decals for the lobby and doors

Veni prints QR decals for your entrances. A visitor scans one with their phone camera to call a resident, or, at a side door of a front desk building, t...

2 min read BuildingsConfiguring a building's settings

Building Settings is where you configure everything specific to one building: its name and location, how visitors enter, and (in front desk mode) the de...

6 min read ResidentsBulk-adding residents from a spreadsheet, CSV, or photo

When you're onboarding a whole building at once, Bulk Add turns a rent roll (or even a photo of the buzzer panel) into resident records in three steps,...

3 min read ResidentsEnding, moving, and reviewing a tenancy

A building's Residents tab lists every unit and everyone who lives there, whether or not they use the app. Beyond adding people, it's where you handle m...

3 min read ResidentsManaging units and vacancies

In Veni, residents live in units. Keeping your unit list accurate keeps occupancy numbers right and gives every resident a place on the roster.

1 min read Guest passesIssuing a management key

Residents issue their own guest passes from the Veni app. As a manager you can also issue access yourself (a management key) for a cleaning crew, an app...

2 min read Guest passesVendor visits: compliance forms and ID at the desk

A vendor visit is a guest pass with paperwork attached. When a contractor, mover, or service company arrives, Veni requires a signed building-access for...

2 min read Guest passesTracking, revoking, and expiring guest passes

The Guest Passes tab is the full record of who has access to a building: passes residents made in the app, passes the front desk or management set up fo...

3 min read Front deskReviewing front-desk coverage and scorecards

The building's Front Desk tab in the management portal turns everything the desk does into a picture of how it is running: who is on now, where the cove...

4 min read Front deskSetting up desk sign-in and the on-duty roster

Before anyone can work a shift, the desk tablet needs a way to sign in, and the people who staff it need to be on the building's on-duty roster. Both li...

4 min read Front deskVisitor ID checks and VeniAI call notes

Two of the most useful desk settings live in Building Settings under Front desk & VeniAI: whether the front desk checks a visitor's ID, and whether Veni...

5 min read PackagesCustomizing package note tags

When the front desk logs a delivery, they tag it with a few quick chips instead of typing a description. You control what those chips say per building,...

2 min read PackagesHandling package exceptions: moved-out and duplicates

Most packages move through the desk cleanly: logged, resident notified, picked up. The Package Room flags the two cases that don't so they don't sit for...

3 min read MaintenanceHow a maintenance request flows from report to resolution

Veni's maintenance connects a resident who reports a problem with the building super who fixes it, and keeps management in the loop the whole way. Each...

3 min read MaintenanceAssigning and reassigning maintenance requests

New maintenance requests that no routing rule assigns land in Needs routing and wait there until a super is assigned. Getting them to the right person q...

3 min read MaintenanceAdding supers and setting routing rules

Maintenance runs on two things you configure for each building: the superintendents who do the work, and the routing rules that decide who a new request...

4 min read Security & privacyHow Veni keeps building data secure

Veni holds sensitive information: resident contact details, access codes, ID-check records, call notes, messages and photos. Here's what the platform do...

4 min read Security & privacyAccess roles and permissions

Veni gives each person exactly the access they need and nothing more. Two things decide what someone can do: their role, and the per-section reach their...

3 min read Security & privacyID checks: what Veni records and what it never keeps

When a building checks visitor IDs at the desk, the most important thing to know is what Veni does not keep: there is no photograph of anyone's ID anywh...

2 min read Security & privacyControlling what staff and the front desk can see

Being able to use a section isn't the same as being able to see who a resident is. Veni separates the two: reach controls what a role can do, and visibi...

2 min read TroubleshootingA door won't open: checking opener health

If residents or the desk can't get a door open, the fastest way to find out why is to test the opener and read its health, right from the portal.

2 min read TroubleshootingA resident didn't get their invite

If a resident says they never got their Veni invite, you can see the invite's status, fix the contact and send it again in a few clicks. Invites go out...

3 min read TroubleshootingMissed calls and calls that don't ring

When a call goes unanswered, at a resident's phone or at the front desk, Veni records it, so you can find the cause instead of guessing. Most problems c...

4 min read TroubleshootingWhy a feature is missing: plans and permissions

If a tab is missing, a button is missing, or a page says a feature "isn't in your plan," it's almost always one of three things: your plan doesn't inclu...

2 min read Getting startedManaging people and access

The People & Access page is where you invite, manage and remove everyone connected to your organization: residents, building supers, the front desk rost...

5 min read Getting startedSetting up portfolio alerts

Alerts decide which portfolio events Veni flags for you, so you only hear about what needs attention. Every built-in detector is a rule you can turn on...

3 min read Getting startedAnatomy of an alert rule

Every alert rule on the Alerts page is a single card with the same layout, whichever section it belongs to. Once you know how to read one card, you know...

2 min read Getting startedBilling, plans, and invoice history

The Billing tab in Settings shows your organization's plan, current charges, payment method and invoice history. Only Management Admins can use it: Mana...

2 min read Getting startedChoosing your notification preferences

The Notifications tab in Settings lets you choose which events appear in your notifications in the management portal. Open Settings, then select the Not...

3 min read Security & privacyHOA governance: access investigations

Access investigations is a governance surface that only appears for organizations running in HOA mode. It's described on the page itself as "the only pa...

2 min read BuildingsConnecting a door opener or smart relay

Open Building Settings → Entry & Access and choose Edit on a door's row (or Configure front door in an intercom building, or + Add door in a front desk...

3 min read BuildingsSoft keys and building access codes

A soft key is a time-bounded code that lets someone in without ringing a resident or the front desk. It is meant for cleaners, delivery services, or a r...

2 min read BuildingsThe building Activity feed and entry log

The Activity tab shows a single reverse-chronological feed of everything that happened at a building, grouped under day headers ("Today," "Yesterday," t...

3 min read ResidentsThe resident profile and entry history

From a building's Residents tab, click a resident's name or row to open their profile. Every resident has a profile, including residents who are Not on...

5 min read ResidentsWhat residents see: previewing the resident home

Open a building's Settings tab and find Photo & resident preview in the General group. It shows a small thumbnail of the current photo (or a plain brand...

3 min read Security & privacyAccess modes: owner-operator, property-managed, and HOA

Open Settings, then the Access control tab. A banner at the top names your organization's management mode and states its default ceiling. There are two...

2 min read Guest passesRecurring and scheduled guest passes

When you issue a key from the Guest Passes tab, the Issue access key modal asks how long it should stay valid. The Validity control gives you two modes:

3 min read Guest passesSetting up the vendor compliance form

Go to the building's Settings tab and find Key exchange & vendor compliance (front desk buildings only). The Vendor compliance form row has its own togg...

3 min read Front deskKey exchange: releasing and returning keys

Key exchange lets a resident authorize the front desk to lend their unit key to a guest, such as a dog walker or a relative, and keeps a record of every...

4 min read Front deskReading front-desk outcomes: calls, visitors, keys, packages

On the building's Front Desk tab, below the coverage strip and Needs attention, the "This week, by outcome" section shows four cards for the last seven...

3 min read Front deskAnswering intercom calls at the desk

Two kinds of calls ring on the front desk tablet:

5 min read Front deskVisitors who arrive without a pass

A walk-in is a visitor who arrives at the desk with no guest pass: no QR code, no code, nothing set up in advance. Veni Front Desk approves visitors, ch...

2 min read PackagesPackage Room metrics and exports

The Package Room tab opens with four stat cards that give you a snapshot of the room at a glance. They always count packages at the desk for the whole b...

2 min read PackagesScanning and handing out packages on the go

Veni's phone scanner is the Veni Front Desk app on a phone. It runs with the rear camera, so packages can be logged and handed out anywhere in the build...

3 min read MaintenanceHow residents report a maintenance issue

Residents report issues from the Maintenance tab in the Veni app, using the Report an issue button. It appears only for a resident whose building has an...

4 min read MaintenanceInside a maintenance request: thread, photos, and actions

Click any row in the building's Maintenance tab to open its detail view. The header shows the request title, unit, resident, and category, along with a...

4 min read MaintenanceA superintendent's workflow: accept, work, resolve

Supers work in the Veni app. Once management adds you as a building super, sign in with the email or phone you were invited with, and a Maintenance tab...

4 min read TroubleshootingA resident can't open the door

In an intercom building, a resident opens the front door from Home in the Veni app with Slide to open door. In a front desk building there's no door sli...

3 min read TroubleshootingA resident didn't get a package notification

When the front desk logs a package for a resident who is on Veni, Veni sends them a message from the front desk in the Veni app, with a push notificatio...

4 min read Getting startedKnow before you click

Most of Veni is safe to explore. These ten things are the ones that catch people out, because a button does less than its name suggests, does more than...

4 min read ResidentsAdding a profile photo

You can add a photo to your Veni profile so it shows instead of your initials. It helps your front desk recognise you at package pickup and when you cal...

4 min read Front deskFiling a maintenance request for a resident at the desk

When a resident stops at the desk or calls about something broken in their home, the desk can file the maintenance request for them. It goes to the buil...

2 min read Front deskSetting up a pass for a resident at the desk

When a resident asks the desk to expect someone, the desk can set up the pass itself: in person at the counter, after a phone call, or when management a...

4 min read Front deskHappening today and the shift handoff

Happening today is the front desk tablet's running list for the shift. It shows what the last person handed over, a short summary, and rows built from t...

7 min read Security & privacyMessage safety: reporting, blocking and how long messages are kept

Residents can report a message, block another resident, and delete their own messages, all from the Veni app. Reports and blocks go to Veni's team, whic...

5 min read ResidentsMessaging in the Veni app: the Community tab

Residents message their building from the Community tab of the Veni app. Depending on the building, they can post on the building board, write to neighb...

5 min read ResidentsMessaging residents from the portal and the front desk

Management admins and staff can message any resident who is on Veni, and the building's supers, from the management portal. In a front desk mode buildin...

4 min read Front deskPhotos at the front desk

Residents can add a profile photo in the Veni app. When they do, Veni Front Desk shows it in place of their initials: on the Residents tab and the resid...

3 min read Getting startedProfile photos for management and staff

Management admins and staff can add a profile photo so residents in their buildings see a face on messages, maintenance replies and announcements instea...

3 min read

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